← Ana by Rememora

Support

Last updated: 28 August 2026

Ana is a small team and a young app. If something isn't working, or you just want to ask a question, write to us and a person will answer.

Contact us

Email ovi@rememora.ai. We aim to reply within two working days. It helps if you tell us the phone number on your account, your device and OS version, and roughly when the problem happened.

For anything about your data specifically — what we hold, corrections, or a copy of it — write to privacy@rememora.ai.

Common questions

Ana asked for an invite code. Where do I get one?

Ana is invite-only while we're in beta. Codes come from someone already using Ana, or from us after you request access from the app's welcome screen. A code works once, and only for the phone number it was issued to.

I never received my SMS code.

Check the number you entered includes the right country code. Codes can take a minute to arrive. If nothing comes through, email us and we'll look at it directly.

Are calls recorded, and does the other person know?

Yes — recording is the point of Ana, and it is never secret. Before a call starts both people are told it will be recorded, and a recording indicator stays visible on screen for the whole call. If you don't want to be recorded, decline the call.

Where are my recordings, and who can see them?

Recordings live in your archive in the app. They're encrypted in transit and at rest. Ana is not end-to-end encrypted — see the privacy policy for exactly what that means and who can access what.

How do I delete my account?

In the app: Settings → Delete account. That permanently removes your account and your recordings. You can also request deletion from the web if you no longer have the app installed.

Reporting a problem with someone

Ana is strictly one-to-one and invite-only — there is no public feed, no discovery, and no way for a stranger to reach you. If someone you paired with is behaving badly, you can stop them contacting you by removing the pairing in the app, and you should email ovi@rememora.ai. We take this seriously and will respond.

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